Our Privacy Promise To Our Customers.
At TRIIP Festival we promise to be clear and transparent when it comes to your data. We’ll let you know how we use your data and ensure that we collect and store it securely.
356 ENTERTAINMENT GROUP LIMITED, a company incorporated and registered in Malta with Registration Code: C 70663 and whose registered address is OFFICE 9 & 10, THE PEAK BUSINESS CENTRE, TRIQ IL-KAPPELLA TAL-MIRAKLI is the business who represents TRIIP Festival.
Safety And Transparency Are Our Priorities
We have to collect and store some data about our customers and subscribers, like your name, email address and phone number. We also have to share your data with our trusted partners like Facebook, Twitter and Mailchimp (our email provider) to ensure that we’re able to contact you with festival news and updates.
We promise to collect, process, store and share your data safely and securely. We will also make sure that the other businesses we work with are just as careful with your data. We use data to keep you informed.
If you choose to receive further marketing from TRIIP Festival, we will let you know when tickets are on sale, or send you the latest festival news or line-up information, via email, SMS, Whatsapp, Facebook, Twitter or other digital marketing platforms. Remember that you can always opt-out of this at any time by emailing us at email@example.com with the header ‘unsubscribe’, or unsubscribe from our mailing list by clicking “unsubscribe” at the bottom of our emails.
We use website cookies to track your web visit. This enables us to customise content and advertising and analyse website traffic. We share information about your use of our site with our trusted social media, advertising and analytics partners. You can find more information about the benefits of cookies in section 10.
How We Use Information That We Collect From You 7. Who Might We Share Your Information With
2. How We Use Personal Data
3. Information We May Collect About You
Information We May Collect From You Indirectly 5. Information We Get From Third Parties
9. Your Rights
10. CookiesUsedByOurServiceProvidersAndTheirBenefitsS 11. Managing Cookies
We are committed to ensuring the safeguarding of your data and will adhere to our policies outlined below.
1.1 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors, in other words, where we determine the purposes and means of the processing of that personal data.
Occasionally we will keep you informed about relevant festival news and updates via email, SMS, Social media or other digital marketing platforms. To do this, we will share your data with our trusted partners: Mustard Media (Digital agency) Facebook, Instagram, Twitter, Mailchimp (email provider), and MessageBird (SMS provider). We will never share your data with another third party without your consent. Remember that you can choose to opt out of our updates by emailing firstname.lastname@example.org with the header ‘Unsubscribe’, or unsubscribe from our mailing list by clicking “unsubscribe” at the bottom of our emails.
1.4 In this policy, “we,” “us” and “our” refer to TRIIP Festival. For more information about us, see Section 12.
2. How We Use Your Personal Data
To Communicate With You.
From time to time we will send festival news and updates to our customers via email or SMS. Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.
To Personalise Your Customer Experience.
We may use your personal data in order to tailor our services to your needs and preferences and to provide you with a personalised customer experience. For example, if you have previously bought a VIP ticket, then we may email you about a VIP package which we think may be of interest to you.
To Keep You Informed.
Occasionally we will keep you informed about relevant festival news and updates via email, SMS, Social media or other digital marketing platforms. To do this, we will share your data with our trusted partners: Mustard Media (Digital agency) Facebook, Instagram, Twitter, Mailchimp (Email provider), and MessageBird(SMS provider). We will never share your data with another third party without your consent. Remember that you can choose to opt out of our updates by emailing email@example.com with the header ‘Unsubscribe’, or unsubscribe from our mailing list by clicking “unsubscribe” at the bottom of our emails.
3. Information We May Collect About You.
If you register for one of our newsletters or request any advance information about our Events or services (such as access to pre-registration or early bird tickets), we will collect your name and contact details.
If you make a purchase with us (whether for an Event ticket, Event package or any other goods and/or services) we’ll collect any information necessary to provide you with your purchase. For example, we'll typically ask for your name, age, email address, account password, date of birth, and payment details so we can process your Event ticket purchase, deliver your ticket and/or your cashless payment wristband to you. We may also request other emergency contact information; we’ll collect information about any particular requirements you may have in order to gain access to an Event: this may mean providing us with information about your physical health or similarly sensitive information; If there are circumstances where we need to verify your age for entry to an Event or for fraud prevention and detection, we will ask for proof of identity and age (such as a driver’s licence or passport) We will not store these details.
Competitions and Surveys.
Every now and again, we might invite you to participate in competitions or surveys. We’ll collect information, so you can participate in these and deliver the prize if you win: this will include details such as your name, age and email address and any other information you provide in connection with your competition entry and/or survey response.
Health and Welfare.
4. Information We Collect From You Indirectly
If you contact us through one of our online forms, or our social media channels, by phone or email, we may keep a copy or record of that correspondence.
IP Address and Device Information.
We will collect certain technical information about your device visits to our Platform and how you use the Platform. This may include your IP address, geographical location, device details such as your IMEI number, the MAC address of the Device's wireless network interface), browser type, referral source, length of visit, operating system, number of page views and similar information. This information is collected to give the user a more personalised website experience. This information may be collected by a third-party analytics service provider on our behalf and/or may be collected using cookies. For more details about cookies please see the specific section below.
Cashless Payment Wristbands at TRIIP Festival.
Our RFID system will allow you to make cashless payments (such as food and drink) and/or provide you with access (such as entry to the festival or VIP areas). If you use a cashless payment wristband, we may collect certain information about your interactions at, and engagement with, the Event and our event partners. For example, we may know which stands, tents or sponsors you visited and what purchases you made at the Event. We do this to provide you with a more interactive and enhanced festival experience, such as informing you about nearby happy hours or secret parties, by sending you an SMS.
Email Response Information.
We might collect information about how you react to the emails we send to you, for example, how many times you open the email or if you engage with its content (for instance, by clicking on any links within it).
Social Media and Information You Post Online and Reviews.
We might collect information relating to any social media posts or comments you share
online about our Events that are in the public domain (for instance, if you leave a review about our Event on a third-party social media site like Facebook). If you leave a comment or review on one of our social media official pages (such as through our Facebook, twitter or Instagram accounts), we may use this information to respond to your posts. We are not in control of these third-party platforms and you should refer to their privacy notices if you want to know more about how they use the information you share online.
5. Information We Get From Third Parties
Ticket Agents and Service Providers.
We will collect information about you from third parties that we work closely with, so we are able to deliver the goods or services you have requested. For example, we might work with a ticket agent who you have bought a ticket from for the festival. In those circumstances, they might give us your details,so we can provide you with access to the Events you bought tickets for, or other ancillary services. We might also use third-party companies to manage our payment systems or Platform, they may collect information directly from you on our behalf. We may also use the data provided from our ticket partners to provide you.
Ticket partners: Easol
6. How We Use Information That We Collect About You
We May Use Your Information For The Following Purposes: Service and operational purposes.
To provide you with your event ticket or any other goods, services and information that you have requested from us.
To manage your entry to TRIIP Festival, including age and identification verification.
To provide you customer service and support, deal with enquiries or update you of changes to TRIIP Festival, or other services.
We might contact you by phone to offer assistance if you have entered your contact details on our Platform to purchase our Events but have not completed your purchase.
To improve and update our Platform and to make sure that content from our Platform is presented to you in the most effective and optimal manner (please view the specific Cookies section for more information).
To carry out aggregated and anonymised research about general engagement with our Events, Platform and other goods and services; and to allow us to monitor access to, and attendance at, TRIIP Festival for health, safety and security purposes.
We will only contact you for marketing purposes if you have opted-in to receive further marketing from us. By opt-in, this means that you have passed on your email to us and have
confirmed that you are happy for us to contact you with festival updates and news via Email and our third-party partners: Facebook, Twitter,MessageBird, Google and any further digital marketing partners that we work with.
If you have given us your email address but chosen to opt-out of further marketing, then we will only contact you via email and will never contact you via our third-party partners: Facebook, Twitter, MessageBird, Google, and any further digital marketing partners that we work with.
If you have opted-in to receiving further festival updates from us, then we will use the following partners below to communicate with you.
We no longer store Facebook custom audiences, Twitter lists or pixel data from previous years festivals within our third party platforms, as we can’t be certain that all of these customers are happy for us to contact them via our third parties. Therefore, if you have attended one of our events in the past and wish to continue to receive further marketing from us then you will need to accept our email invitation to indicate that we are able to contact you via these platforms.
We May Share Your Data With Our Trusted Third Parties.
Facebook Custom audiences.
We may share your email address with Facebook in order to add you to our TRIIP Festival ‘Custom Audience’ list on Facebook. This means that we are able to send you relevant content ensuring that you will be the first to know about any announcements, news or competitions. Facebook processes this data and holds it for a maximum of 48 hours before it is deleted.
We will never share the TRIIP Festival Custom Audience with any of our partners, other festivals or businesses.
We add Facebook tracking pixels to the TRIIP Festival website. This enables Facebook to understand when you have visited the site as well as your behaviour. Facebook is then able to serve you with relevant TRIIP Festival content based on this information. For Example, if you have visited our site and registered for TRIIP Festival updates, Facebook will then be able to send you these relevant updates.
You can choose to opt out of Facebook cookies at any time. When you visit our website, we give you the option to agree/disagree with cookies. In addition, we have provided information on how to disable cookies on your browser below.
Facebook Chat Bot.
You are able to sign-up to our Facebook chat bot on our TRIIP Festival Facebook page. You are able to unsubscribe from this service at any time, by simply typing ‘unsubscribe’ at any time into the chat bot.
We will not send any promotional material to people who have opted-in to our chat bots without them first accepting the conversation flow.
We may send plain-text messages at our discretion via our chat bot to those who have opted in to the chat-bot.
We may share your email address with Twitter in order to add you to our TRIIP Festival ‘Audience List’. This means that we are able to send you relevant content ensuring that you will be the first to know about any announcements, news or competitions.
We will never share the TRIIP Festival Audience List with any of our partners, other festivals or businesses.
We also use interest based targeting in order to send festival news to those who we believe may be interested. For example, if you are a Female, aged 24-40, whose ‘likes’ and ‘interests’ include Music and ‘Festivals’ then you’re probably going to receive Twitter content from us! If you see an advert from us and would like to stop us from sending these to you, you can amend your privacy settings to do so. You can find the Twitter GDPR policy here > https://gdpr.twitter.com/en.html
We may share your name and mobile number with our SMS provider. This enables us to contact you via SMS occasionally. We rarely use SMS marketing and will only contact you if there is anything urgent /important that we need you to know. For example, if you are joining us at TRIIP Festival and there has been a change to the programming/ updated timings etc. You can opt out of SMS marketing at any time, we will always provide an option for you to opt-out. We will only contact you via SMS if you have agreed to SMS marketing.
Google and Youtube.
We use Google Tag Manager to enable us to use Google tracking pixels on the TRIIP Festival Website. This allows us to send you relevant marketing via Google channels, such as display banners and Youtube, based on your behaviour on the website. For example, if you have registered for TRIIP Festival updates, then we will serve you with updates via banner
marketing. You can find the Google GDPR policy here > https://privacy.google.com/businesses/compliance/#?modal_active=none
We may use your information to enable us to enforce our legal rights, and/or to protect the rights, property or safety of our employees and/or other third parties.
7. Who We Might Share Your Information With
Selected third parties that we work with, so we are able to put on TRIIP Festival. For example, when you register to attend the festival, we might need to share your information with third party sub-contractors or service providers that help us to put on our Events (such as venue or security staff);
Any other third party that you have indicated you are happy for us to share your information with for marketing purposes.
Advertisers and advertising networks so they can serve relevant adverts to you. This information will only be used in anonymised or aggregated form. For example, we might provide information that 500 men aged under 30 have clicked on a particular advertisement on any given day.
Prospective sellers or buyers of any business or assets if, we need to disclose information about people who attend our events or use our products or services.
Any other third parties where it’s necessary to enforce our legal rights, or to protect the rights, property or safety of our employees or third parties, or where such disclosure is required by law.
8.1 We may update this policy from time to time by publishing a new version on our website
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8.3 We may notify you of changes to this policy by email .
9. YOUR RIGHTS
9.1 You may instruct us to provide you with any personal information we hold about you;
(a) the supply of appropriate evidence of your identity [(for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes. You can do this by emailing us at firstname.lastname@example.org with the header ‘Unsubscribe’.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
10.COOKIES USED BY OUR SERVICE PROVIDERS AND THEIR BENEFITS
The following types of cookies may be in use on our the TRIIP Festival website: Category 1: strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
Category 2: performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
Category 3: Functionality Cookies
These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Category 4: Targeting or Advertising Cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is
shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
11. MANAGING COOKIES
11.1 When visiting our website we will give you the option to accept cookies. If you choose not to accept cookies, then we will not track your visit or behaviour on our site.
You can manage cookies in your browser setting and control whether your browser will accept cookies, reject cookies or notify you each time a cookie is sent.
You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-c ookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge). 11.2 Blocking all cookies will have a negative impact upon the usability of many websites.
12. OUR DETAILS
12.1 This website is owned and operated by 356 ENTERTAINMENT LTD 12.2 We are registered in Malta
12.3 Our principal place of business is in Malta with Registration Code: C 70663 and whose registered address is OFFICE 9 & 10, THE PEAK
BUSINESS CENTRE, TRIQ IL-KAPPELLA TAL-MIRAKLI
12.4 You can contact us:
● by post, to the postal address given above
● by email to email@example.com 13. Data protection officer
13.1 Our data protection officer's contact details are: firstname.lastname@example.org Last Modified: November 2022