FAQS
GENERAL
THE FESTIVAL STARTS ON THURSDAY 28TH MAY. THE LAST MAIN FESTIVAL DAY IS SUNDAY 31ST MAY; THE EVENT WILL RUN INTO THE MORNING OF THE 1ST JUNE UNTIL 4AM.
THERE ARE FESTIVAL EVENTS RUNNING FROM EACH AFTERNOON UNTIL THE EARLY HOURS OF THE NEXT DAY. FULL DETAILS OF THE PROGRAMME AND TIMES WILL BE RELEASED IN ADVANCE OF THE FESTIVAL. KEEP AN EYE OUT FOR EMAILS AND SOCIAL UPDATES.
WE’LL KEEP THE WEBSITE UPDATED WITH ALL LINEUP ANNOUNCEMENTS AND DAY BY DAY BREAKDOWNS WILL BE AVAILABLE BEFORE YOU TRAVEL WITH FULL SET TIMES IN THE PROGRAMME. KEEP AN EYE ON OUR SOCIAL PAGES FOR UPDATES!
YES, WITH YOUR WRISTBAND YOU CAN GO TO AND FROM THE FESTIVAL SITE AND INTO EACH VENUE AS OFTEN AS YOU’D LIKE.
WRISTBANDS WILL ONLY BE ISSUED ONCE AND BROKEN / LOST WRISTBANDS WILL NOT BE REPLACED. PLEASE LOOK AFTER THEM!
TRIIP FESTIVAL IS A CASHLESS FESTIVAL. CASH IS NOT ACCEPTED AT ANY POINT INSIDE THE FESTIVAL. CREDIT CARD WILL BE ACCEPTED AT ALL BAR, FOOD AND MERCHANDISE STALLS.
AFTER YOU LEAVE: EMAIL GETIN@ENJOYTHETRIIP.COM WITH YOUR NAME, ITEM DESCRIPTION, VENUE/DATE/TIME, AND A CONTACT NUMBER. PHOTOS OR SERIAL NUMBERS HELP.
IF WE FIND IT: WE’LL EMAIL YOU WITH PICKUP INSTRUCTIONS. YOU’LL NEED PHOTO ID TO COLLECT.
AFTER THE FESTIVAL: LOST PROPERTY WILL BE HELD FOR 14 DAYS. UNCLAIMED ITEMS MAY BE DONATED OR RESPONSIBLY DISPOSED OF.
NOTE: WE CAN’T STORE PERISHABLE ITEMS, AND PROHIBITED ITEMS WON’T BE RETURNED. THE FESTIVAL ISN’T LIABLE FOR LOST OR STOLEN PROPERTY, SO PLEASE KEEP VALUABLES SECURE.
TICKETS
FOR TICKETS, CLICK ON THIS LINK
YOUR FESTIVAL TICKET GETS YOU INTO THE OPEN-AIR NIGHTTIME VENUE EVERY NIGHT AND ALL THE POOL PARTIES. BOAT PARTIES REQUIRE AN EXTRA TICKET AND WILL BE RELEASED SOON.
PLEASE CONTACT GETIN@ENJOYTHETRIIP.COM INCLUDING YOUR ORDER ID AND WE CAN ASSIST.
YES, TICKETS CAN BE RE-SOLD ON TICKETSWAP, OUR OFFICIAL RESALE PARTNER.
PLEASE BRING YOUR NEW CARD & OFFICIAL FORM OF ID WITH YOU AND A LETTER/BILL THAT MATCHES YOUR ACCOUNT’S ADDRESS AND YOU WILL BE ABLE TO EXCHANGE IT FOR YOUR FESTIVAL WRISTBAND.
TRIIP FESTIVAL IS AN 17+ ONLY EVENT AND YOU WILL NEED ID TO PROVE YOUR AGE TO GUARANTEE ENTRY.
PLEASE BRING YOUR TICKET, THE CARD YOU PURCHASED THE TICKET WITH, AND A VALID PHOTO ID.
PHOTOGRAPHIC FORMS OF IDENTIFICATION, I.E. A PASSPORT OR DRIVING LICENCE, ARE ACCEPTABLE.
YES! TICKETS CAN BE PURCHASED AND PAID FOR IN INSTALMENTS. ATTENDEES WILL BE ABLE TO PAY A €50 DEPOSIT FOR EACH TICKET, FOLLOWED BY MONTHLY INSTALMENTS. THE MONTHLY INSTALMENT WILL DIFFER BASED ON YOUR TICKET TYPE.
THERE ARE A LIMITED ALLOCATION OF PAYMENT PLAN OPTIONS AND THEY'RE LIKELY TO SELL OUT FAST. PLEASE READ OUR PAYMENT PLAN TERMS HERE BEFORE COMMITTING TO THE PLAN.
BALANCE PAYMENTS MUST BE MADE AS PER THE TERMS OF YOUR PAYMENT PLAN. FAILURE TO DO SO WOULD PUT YOU AT RISK OF THE BOOKING BEING CANCELLED AND LOSING ANY MONEY ALREADY PAID TOWARDS THE TICKET(S).
IF YOUR INSTALLMENT PAYMENT FAILS, YOU WILL RECEIVE AN AUTOMATIC EMAIL NOTIFICATION AND EASOL WILL ATTEMPT TO CHARGE THE CARD TWO MORE TIMES. THE ATTEMPTS TO CHARGE THE CARD ON FILE WILL BE MADE IN ONE-WEEK INTERVALS.
IF ALL THE ATTEMPTS TO CHARGE THE CARD FAIL, YOU NEED TO UPDATE YOUR CREDIT CARD DETAILS IF APPLICABLE AND PAY FOR THE REMAINING BALANCE.
WE RECOMMEND THAT THE NAME ON EACH TICKET MATCHES THE NAME ON YOUR ID. IF NOT, THE ID MUST MATCH AT LEAST ONE PERSON IN THE BOOKING, AND THE GROUP MUST ARRIVE TOGETHER.
ID CHECKS WILL BE CARRIED OUT FOR EVERY PERSON UPON ENTRY TO VERIFY AGE AND TICKET VALIDITY.
Wristbands can be collected from the Box Office every day. Each venue has its own Box Office located near the main entrance. Please have your ticket and valid photo ID ready when collecting your wristband
ACCESSIBILITY
For more information or to request companion tickets, please fill out the accessibility form which can be found HERE or email getin@enjoythetriip.com. Our team will be happy to assist with any accessibility-related enquiries.
Each accessibility customer is entitled to one (1) complimentary companion ticket. The companion will receive the same ticket type as the customer — for example, if you have a VIP ticket, your companion will also receive VIP access.
A valid Disability Card or relevant documentation must be presented when collecting your wristbands to confirm eligibility.
LOCAL INFO
THE AVERAGE TEMPERATURE ON THE ISLAND IS 28 DEGREES IN JUNE, SO SHOULD BE PERFECT WEATHER! WE STILL ADVISE YOU TO BRING A JACKET FOR THE NIGHT TIME.
THERE ARE A NUMBER OF OTHER TOWNS ACROSS THE ISLAND. HOWEVER, THE BEST PLACE TO STAY IS BUGIBBA / ST PAUL’S, WHICH IS CLOSE TO THE FESTIVAL SITE.
THE FESTIVAL TAKES PLACE ACROSS DIFFERENT VENUES AROUND THE ISLAND. EACH VENUE OFFERS ITS OWN UNIQUE ATMOSPHERE AND SETUP.
THERE ARE CASH MACHINES ACROSS THE ISLAND OF MALTA WHERE YOU CAN WITHDRAW EUROS AS WELL AS BUREAUX DE CHANGE IN SOME HOTELS.
THE OFFICIAL MALTESE CURRENCY IS THE EURO, WHICH CAN BE BOUGHT EASILY AT THE BANK, THE POST OFFICE, OR AT THE AIRPORT.
MALTA PUBLIC TRANSPORT IS THE NATIONAL BUS OPERATOR RESPONSIBLE FOR OPERATING ALL PUBLIC TRANSPORT SERVICES BY BUS ON THE MALTESE ISLANDS. MORE INFORMATION CAN BE FOUND HERE.
BOLT
IT IS THE MOST WIDELY USED TAXI APPLICATION IN MALTA, AND MANY BOLT DRIVERS OFFER THEIR SERVICES ON THE ISLAND. YOU CAN FIND A VEHICLE AVAILABLE CLOSE TO YOU IN JUST A FEW MINUTES, WHEREVER YOU ARE, USING THEIR APP.
WHITE CABS
THIS IS THE OFFICIAL TAXI COMPANY IN MALTA. YOU WILL FIND TICKET VENDORS AT THE AIRPORT TO TAKE YOU WHEREVER YOU WANT, AND ALSO IN SAINT JULIAN’S (PACEVILLE) AND IN VALLETTA. THE DIFFERENCE WITH OTHER COMPANIES LIES IN THE PRICES (FIXED PRICE FOR A SPECIFIC GEOGRAPHIC AREA) AND THE BOOKING PROCESS: YOU ORDER YOUR TRIP DIRECTLY FROM THE TICKET OFFICE.
CONTACT INFO
IF YOU STILL HAVE ANY QUESTIONS, PLEASE SEND US AN EMAIL AT GETIN@ENJOYTHETRIIP.COM
EMERGENCY SERVICES: 112
POLICE: (+356) 21224001-9
HOSPITAL: (+356) 25450000
MALTA INTERNATIONAL AIRPORT: 21249600
